FredFootWear Return Policy
At FredFootWear, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
- You have 5 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in its original packaging and include all tags, accessories, or documentation.
- To initiate a return, please contact our customer service at [email address] with your order details and reason for the return.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items purchased on final sale or clearance
- Worn, damaged, or altered shoes
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
- If you need to exchange an item for a different size or color, we recommend placing a new order and returning the original item.
- Exchanges are subject to availability.
Return Shipping
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
- If you received a damaged or incorrect item, please contact us immediately at [email address] with your order details and a photo of the damaged or incorrect product. We will provide further instructions and cover the return shipping cost in such cases.
Contact Us
If you have any questions about our return policy, please contact us at:
- WhatsApp / Mobile No: +27 82 353 4219
- Phone: +27 41 4845151
- Mobile no: +27 82